Effective Date: July 31, 2026

IAS Appliance Solutions LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request appliance repair services, or communicate with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Home or service address
• Appliance brand and model information
• Service request details
• Appointment preferences
• Photos you provide for diagnostic purposes
• Payment information (processed securely through third-party providers)

We may also automatically collect technical information such as:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral websites

2. How We Use Your Information

We use your information to:

• Schedule and confirm appointments
• Provide appliance repair services
• Respond to inquiries
• Process payments
• Communicate regarding appointments
• Order replacement parts
• Improve our website and customer experience
• Send invoices and receipts
• Provide warranty support
• Comply with legal obligations

3. SMS & Phone Communications

If you provide your phone number, you consent to receive communications regarding:

• Appointment confirmations
• Technician arrival notifications
• Service updates
• Estimates
• Invoices
• Warranty information
• Customer support

If you opt in to receive text messages, message and data rates may apply depending on your mobile carrier.

You may opt out of marketing text messages at any time by replying STOP.

SMS consent is not shared with third parties or affiliates for marketing purposes.

4. Payment Information

Payments may be processed through secure third-party payment processors.

IAS Appliance Solutions LLC does not store complete credit or debit card information on its servers.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure marketing effectiveness

We may use services such as:

• Google Analytics
• Google Search Console
• Google Ads
• Microsoft Clarity
• Meta Pixel (Facebook)

You may disable cookies through your browser settings, although some website features may not function properly.

6. How We Share Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers only when necessary to:

• Process payments
• Schedule appointments
• Order appliance parts
• Provide customer communication services
• Maintain website functionality
• Comply with legal requirements

These providers are required to protect your information.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain customer information only as long as necessary to:

• Complete requested services
• Honor warranty obligations
• Maintain business records
• Meet tax and legal requirements
• Resolve disputes

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate information
• Request deletion of your information
• Limit certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

We encourage users to review the privacy policies of those websites.

11. Children's Privacy

Our services are not directed to children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Your continued use of our website constitutes acceptance of the revised policy.

13. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us.

IAS Appliance Solutions LLC

📍 Frisco, Texas

📞 469-884-4121

📧 info@iasappliancesolutions.com

🌐 iasappliancesolutions.com

Google Analytics & Advertising Disclosure

Our website may use Google Analytics and other advertising tools to understand visitor behavior, improve website performance, and measure advertising effectiveness. These services may use cookies and similar technologies to collect anonymous usage information. You can manage cookie preferences through your browser settings.

California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA) and other applicable laws, including the right to know what personal information is collected, request deletion of certain information, and opt out of the sale or sharing of personal information where applicable. IAS Appliance Solutions LLC does not sell personal information.

Texas Privacy Rights

Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA), subject to applicable eligibility requirements. Eligible consumers may request access to, correction of, deletion of, or a copy of their personal data, and may appeal certain decisions regarding their privacy requests. We will respond to eligible requests as required by applicable law.

This Privacy Policy is written to align with common U.S. privacy requirements and is suitable for a professional appliance repair business website. If your website later adds online account creation, financing options, live chat, or e-commerce, the policy should be updated to reflect those features.